Job Description: Onsite IT Support Technician
Department: Information Technology
Reports To: ASDM
Job Type: Full-Time onsite.
Job Summary:
We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support for desktops, laptops, windows & MacOS and various peripheral devices. This role requires a proactive individual with more than 2 years experience in deskside IT support.
The position will require the successful candidate to work on-site in Feltham 5 days a week. There will also be with expensed occasional travel to Central London EC3M 7AF or Sittingbourne ME9 8EF to cover other engineers absences. Sittingbourne may need private transport.
Key Responsibilities:
* Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.
* Provide support for all operating system issues related to Microsoft Windows and Apple OS.
* Offer how-to assistance for end-user assigned IT devices and software.
* Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
* Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
* Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
* Handle smartphones and portable devices for SIM card handling and provisioning.
* Support meeting room setups including audio and video equipment.
* Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches.
* Maintain documentation for asset management, knowledge management, and site operations.
* Manage stock levels for incoming and outgoing IT goods.
* Conduct end-user training and educational workshops to improve IT literacy.
Requirements:
* At least 2 years experience in a Deskside IT support role.
* Excellent oral and written communication skills in the local language and English.
* Strong interpersonal skills and the ability to work effectively in a team environment.
* Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
* A proactive approach and a commitment to providing excellent customer service.
Preferred Qualifications:
* Certifications in Microsoft, Apple, or other relevant IT fields.
* Experience in managing IT support in a corporate environment.
Compensation and Benefits:
* Competitive salary commensurate with experience.
* Comprehensive benefits package including health, dental, and vision insurance.
* Retirement plan options.
* Opportunities for professional development and certification.