My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors.
You will also be responding to technical questions from customers and diagnoses, as well as ensuring customer satisfaction by advising customers on preventative maintenance and configurations that may impact performance.
You will also provide support in relation to IT issues, incidents, and service requests predominantly around core platforms and integrated third party services. You will also help sustain high Service Level Agreement (SLA) results to ensure quality of service to customers and business end users.
You will be responsible for supporting both internal and client-facing platforms and systems throughout the Integrated Business Software & Solutions MS Azure and client private cloud and on premise installations. You will have responsibility for day-to-day operational and technical support for these systems across all server systems and platforms.
Role Responsibilities: