We are seeking an experienced, dynamic and
detail-oriented Reservations Manager to join our team. If you have a
passion for people, expertise in guest reservation systems, and a knack for
coordinating elegant dining experiences, we’d love to hear from you! We are an
independent, family owned and operated trio of venues. We pride ourselves on a
personal, hands-on approach, creating a family environment, going above and
beyond and providing exceptional service.
Within the office we are a small close-knit team who take
care of the BOH administration for The Bieldside Inn, The Albyn and The Cults
Hotel, this primarily involves the reservations and events but does include
other admin aspects due to the size of the business. This position is
responsible for overseeing the day-to-day operations of the Reservations department
as well as assisting the owners in managing the head office. This individual
will be responsible for managing the reservations team, ensuring smooth and
efficient operations of restaurant and hotel bookings, events and private
bookings. We’re looking for someone who will
ensure every guest interaction, dining or hotel experience and event is
executed flawlessly.
Preferred requirements;
* Proven experience in an events or reservations
management role within a luxury hospitality environment
* Proficiency with ResDiary and Little Hotelier or
similar reservation systems
* Strong
people management skills with experience training and developing staff
* Exceptional
organisational and multitasking abilities, with an eye for detail
* Confident with a personal approach
* Excellent
communication skills and a commitment to delivering superior guest
experiences
* A
hands-on, roll your sleeves up and get stuck in attitude
Responsibilities
include but are not limited to;
Overseeing and managing all aspects of the reservations process, using ResDiary
to handle guest reservations and optimise seating arrangements
Managing
the team and ensuring efficient processes are in place
Handling
bookings, allergens, pre-orders and guest enquiries while maintaining high
standards
Ensuring
reservation systems are accurate and efficient, and monitoring hotel and
restaurant systems for issues
Developing
strategies to maximise bookings and revenue
Manage
event inquiries from initial booking to post-event follow-up, tailoring each
experience to exceed client expectations
Collaborating
closely with front-of-house and kitchen teams to ensure seamless execution and
continuously improving the customer experience
Building
and maintaining strong relationships with guests, corporate clients, and
community partners
Staying
current on restaurant and bar trends
Supporting
the owners in the management and running of the head office
Is this you?
You are dedicated and passionate about the hospitality industry...
Boast a highly positive attitude matching a big personality..
Have excellent communications skills and strong customer skills…
The ability to work in a fast paced environment...
Are committed to customer service and strive for the best...
Able
to work as part of a team and individually…
Proactive and motivated…
Proficiency in phone etiquette...
Have previous experience in a similar role...
Are ideally living in Scotland, or willing to locate ASAP to the gorgeous,
Aberdeen!
Ready to get started...
A LITTLE ABOUT - The Albyn
Proud purveyors of fine fayre in the heart of Aberdeen’s West End — this is The Albyn, reimagined.
A welcoming and modern twist on a long-time favourite, where closed doors are reopened, familiar spaces are refurbished and hospitality is the #1 priority. A bright, open and elegant interior sets the scene, where friendly staff go the extra mile for each customer and our menus combine local ingredients, heritage and modern tastes in perfect balance.
There’s space for fine food and drink, there’s space for family dining, there’s space for watching the rugby — there’s space for everyone at The Albyn. Come awa’ in.
A LITTLE ABOUT US..
We are an owner operated business with big ideas. We care about customer service, excellent food and building an amazing team. We have big plans and want to offer Aberdeen something different within the hospitality industry. We think outside the box and want our team to wake up and want to come to work every day. We notice the little things and value loyalty, dedication and passion.
WHAT
DO YOU GET?
A competitive salary and full contract
Employee Assistance Program
Generous discount off your bill (including drinks)
Inclusion
in our Employee of the Month programme and our annual Travel Trip
Immediate start (or as soon as your notice period allows)
Opportunities for career progression
Staff meals
Fantastic team and work environment
A business who cares about you
Staff parties, events, training courses and much more!
If you're an experienced Reservations Manager and want to develop your career
within a growing and passionate company then apply now to join our team and
come along on the journey! Salary will be dependent on experience