Job summary
Anexciting opportunity has arisen for two highly motivated, flexible, andhardworking individuals to join the Specialist Rehabilitation Team as MedicalSecretaries. We are looking for organised, motivated, and experiencedprofessionals who can work effectively as part of a small team, primarilyresponsible for transcribing medical letters for the multidisciplinary team.The positions are part time, each for hours per week, with working dayseither Monday, Wednesday, and Friday or Tuesday, Wednesday, and Thursday.
Thesuccessful candidates will demonstrate excellent typing speeds, accuracy withattention to detail, the ability to work as part of a team under minimalsupervision, and the capability to meet strict deadlines. Strong communicationskills, prioritisation skills, and the ability to manage deadlines areessential.
Expected Shortlisting date: 23/09/2024
Planned Interview Date: 07/10/2024
Main duties of the job
TheMedical Secretary will provide a comprehensive and high-quality medicalsecretarial service to support the clinical teams, including Consultants,junior medical staff, specialist nursing staff, and Allied Health Professionalsusing the EPRO digital dictation system (audio typing). The successfulcandidate will be able to communicate sensitivity and effectively with a widerange of people including Consultants, GP's, Allied Health Professionals,patients, carers and colleagues and be diplomatic and calm under pressure. Theywill ensure typing standards of 5 day turnaround are met so patient care is notcompromised
Basedat Seacroft Hospital the Specialist Rehabilitation Services provides aspecialist multidisciplinary assessment service to people of all ages with longterm mobility problems across Leeds and West Yorkshire area. The team provide agenuine caring and holistic approach to all they do. This role offers thechance to make a meaningful contribution to specialist healthcare.
About us
TheSpecialist Rehabilitation Service includes the Regional Prosthetic Service,Leeds Wheelchair Service and Leeds Orthotic Service, all part of the LeedsTeaching Hospitals Trust (LTHT).
Ourvalues
Patient-centred,Collaborative,Fair,Accountable,and Empowered areintegral to how we work and make us distinct from other trusts.
Leeds Teaching Hospitals is committed to our processof redeploying at risk members of our existing workforce to new roles. Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed. If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions.
Job description
Job responsibilities
Typingusing the EPRO digital dictation system (audio typing).
Ensuringtyping standards of 5 day turnaround are met so patient care is not compromised
Proofreading clinical correspondence relating to outpatient attendances and otherpatient related correspondence on behalf of the consultant and clinical teams.
Usea range of IT skills to support the clinical work of the consultant use ofdatabases and spread sheets.
Answerphone calls and deal with enquiries relating to patients and clinical work froma variety of sources, directly resolving where possible or transferring toappropriate personnel.
Liaisewith GPs, hospital staff and others on behalf of consultant in relation toclinical workload.
Supportadministrative process as deemed appropriate by the Assistant PSC.
Forfull details, see attached job description.
Person Specification
Qualifications
Essential
1. Audio typing/Word Processing Skills RSA II or equivalent experience
2. GCSE Grade C or above (or equivalent AMSPAR Level 2) in English and Maths
Other Criteria
Essential
3. Organisational skills and time management.
Experience
Essential
4. Secretarial experience
5. Using Microsoft office packages including word, excel and PowerPoint
6. Prioritising and managing workload to meet deadlines
7. A broad understanding of medical terminology and its use within clinical correspondence
8. Understanding of customer care principles.
9. Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information.
10. Using patient information systems such as PAS (essential) and PPM (desirable) or the ability to quickly develop this knowledge in a short time frame.
Desirable
11. Liaising with a variety of sources to provide information when required
12. Previous healthcare experience
13. Use of PPM and other department-relevant systems
14. Understanding of relevant Trust standards and other NHS waiting time standards 5-day turnaround of clinical correspondence, 18-week wait for patients
15. Dealing with internal and external enquiries originating from a variety of sources including but not limited to: staff in other Departments, patients, staff in GP surgeries (desirable)
Skills & Behaviours
Essential
16. Adaptability and willingness to learn skills associated with the role as may be required Interpersonal and communication skills.
17. Ability to work as part of a team.
18. Use of tact, diplomacy and sensitivity with wide range of people and in various situations
19. Ability to deal with enquiries in an appropriate and supportive manner.
20. Prioritising and managing workload to meet deadlines (essential)
21. Ability to deal with sensitive and emotive information.
22. Interpersonal and communication skills