Service Advisor (Parts and Automotive)
Location: Oldbury/Smethwick
Salary up to £30k (Depending on experience)
Purpose of the role:
Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery.
Act as a front-line liaison between the customer and relevant internal Departments.
Job Duties:
Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues.
Receive, support and complete sales orders for both counter and contract customers.
Be flexible and willing to undertake tasks and roles which may combine other attributes, e.g. Parts + Service + Sales. Deal with customer queries efficiently and effectively - offering a professional service at all times.
Help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM.
Provide regular reports and feedback to the line manager including areas of concern.
Ensure the accurate completion of company paperwork, including delivery and QHSE documentation.
Provide information and technical information about products and prices.
Complete paperwork accurately and efficiently.
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