Adecco are pleased to be recruiting for an EUD Analyst to join Thames Valley Police at their Hampshire & Isle of Wight Constabulary in Winchester.
This role is working 37 hours a week, Monday - Friday and is office based. The day rate is £175 per day and is inside IR35.
PLEASE NOTE: due to Police Criteria you must have lived in the UK for at least the last 5 years in order to apply for this position.
The overall purpose of the role is to: The role of End User Device (EUD) Analyst is to ensure the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed Service Level Agreements.
The key result areas are as follows:
Provide an excellent customer experience to the forces user base, providing the support in line with business impact to reduce the impact of any service disruption to the forces.
Coordinate the on boarding of new starters to ensure the agreed experience level agreements are achieved.
Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement's, Identifying any patterns and trends within the EUD services taking proactive measures to raise as problems.
Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles.
Support the schedule of moves, projects and events
Follow the processes and procedures which are put in place with a strong focus on asset management governanc...