Customer Service Advisor
Start date: November 2024
Rate: £13.02 per hour
Hours: Full time, 37 hours per week
Location: West Midlands – Fixed office location
An opportunity has arisen with our client, for two Customer Service Advisor’s to join their Adult Social Care Enquiry Team on a temporary basis.
This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays.
The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment.
Responsibilities:
1. Delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities
2. Deal with incoming calls and process requests for services from all customer enquiries across multiple channels
3. To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service
4. On receipt of an enquiry, you will be required to undertake initial assessment to determine the most appropriate response
5. This will include resolving queries through the provision...