Community Health and Engagement Officer (CHEO)
Salary: £25,683 per annum FTE
Type: Permanent, part time 30 hrs/week (potential for full time role in the future)
Location: Eastbourne BN23 – UK driving licence essential
What can we offer you?
* £25,683 per annum FTE
* Permanent, part time 30 hrs/week which might evolve to full time role
* Monday to Friday 6 hrs/day, flexible start time
* Up to 33 days holiday (including bank holidays)
* Company Pension Scheme
* Life Assurance
We have an exciting opportunity for a Community Health & Engagement Officer to join our East Sussex Wheelchair Services in Eastbourne. Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality.
Key Responsibilities
Service User Engagement
* Promoting the importance of user lived experience in the company, community and among external stakeholders.
* Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff.
* Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience.
Quality Monitoring & Improvement
* Attending the monthly contract review meetings with the Integrated Care Board.
* Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement.
* Implementing improvements following complaints.
* Feedback from Service Users through formal mechanisms.
Service User Support
* Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available.
* Supporting Service Users to navigate the complaints process.
* Making information available via signposting to other services – other health professionals, social care, MIND, charities, citizens advice etc.
Networking and Communication
* Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements.
* Networking with local and national disability organisations.
* Some use of local social media to promote service user engagement.
* Producing a local newsletter and providing other service users relevant information.
What are we looking for?
* Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting.
* Experience of strategic and project planning and decision making.
* Experience of managing multiple workstreams with ability to prioritise and organise work effectively.
* Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.
* Good written and verbal communication skills.
* Good IT skills and ability to contribute to the production of communications material aimed at service users.
* Understanding and willingness to use social media for service user engagement.
* Marketing/PR experience would be advantageous.
* Understanding of research and audit processes advantageous.
* A UK driving licence is essential.
Interested in this Community Health and Engagement Officer role? Please send your CV by return.
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