Client Service Coordinator | Verwood | £28,000
Rubicon’s client is a well-established, UK-based manufacturer of ventilation and ducting solutions with a strong presence in international markets. With decades of experience, they are known for their innovative approach and commitment to high-quality products.
They are looking for an exceptional Client Service Coordinator to guarantee consistency across all customer communications, ensuring customers receive the best care throughout their purchasing journey.
The business invests highly in its employees, with a dedication to continued development and regular training workshops. They also offer employees:
22 days holiday (Plus Bank holidays & your birthday off!)
Free on-site parking
Retailer discount scheme
2 days paid for volunteering work each year
Access to a free online private GP service
Access to free well-being service
Your responsibilities as the Client Service Coordinator:
Managing the customer order process, including inbound and outbound phone calls, webchat and email enquiries, and managing customer expectations
Liaising with various teams to ensure smooth distribution processes, including order scheduling, managing lead times, and managing daily order allocations
Assisting various departments ensuring collaborative communication and providing appropriate documentation and relevant paperwork where required
Ensuring company standards are met and are in line with ISO regulations
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