Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Inbound Sales team.
Hours: 37.5 hours per week on a rota basis 08:30 - 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week.
Summary Duties and Responsibilities of Role:
* To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
* To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
Key Skills Required:
1. Communication - Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
2. Productivity - Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills.
3. Accuracy - Must hav...