Job Description
We are seeking a skilled and motivated Assistant Team Leader to join our First Response Team within a growing claims management business. This role offers an opportunity to make a real impact by supporting and developing a high-performing team while driving operational success.
The Role:
You will assist in managing the day-to-day operations of the First Response Team, supporting the Team Leader to achieve business objectives and ensuring compliance with industry standards. Key responsibilities include:
* Leading, motivating, and developing team members to meet performance targets.
* Reviewing claims to improve efficiency and conversion rates.
* Supporting training needs and carrying out team training when required.
* Ensuring compliance with regulatory guidelines.
* Handling client complaints and resolving issues effectively.
* Contributing to process improvements and operational projects.
Location & Hours:
This hybrid role combines 3 days in the Uxbridge office with 2 remote working days. Working hours are Monday to Friday, either 8am-4:30pm or 9:30am-6pm.
What We Are Looking For:
* Proven experience in team leadership, people management, and performance development.
* Strong communication skills and the ability to make sound decisions under pressure.
* A professional and proactive approach, with excellent organizational and problem-solving abilities.
* A background in claims management, automotive, or insurance is a plus but not essential.
* Strong IT skills, including Excel and Outlook.
What We Offer:
* Salary: Up to £32,000 with additional commission opportunities.
* Holidays: 25 days plus bank holidays, with the option to purchase additional days.
* Benefits:
* Workplace pension (up to 5% matching).
* Life Assurance (4x salary).
* Healthcare Cash Plan.
* Regular team meetings, recognition schemes, and social events.
* Clear progression opportunities and hands-on coaching for professional development.
If you are a dedicated individual with the skills and experience to succeed in this role, we look forward to receiving your application.