Job Description
Customer Service Manager/ permanent/ up to £55,000
My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.
Role and Responsibilities:
1. Support customers in their journey to moving into their new home regarding snagging and defects
2. Arrange relevant contractors to complete snagging or replacement works
3. Ensure all customer complaints are logged and actioned within the agreed time frame
4. Identify any ongoing trends in defects and work with the relevant teams to prevent these moving forward
5. Carry out pre completion checks and ensure properties meet standards
6. Remain in constant communication with all contracting teams
7. Attend property handovers and assist with property questions
8. Remain in touch with property owners during their warranty period
9. Work with relevant housing associations regarding social housing properties
10. Keep up to date with reports and maintain systems
11. ...