Sitting as part of the Specialty Division Operations team, the Quality Assurance Team Leader will lead the QA Team to engage with and understand business requirements and evolve QA to drive improvements across the Division.
They will manage a Divisional Team to oversee, co-ordinate, monitor and provide MI on the line 1 quality assurance monitoring reviews across Specialty Division and Specialty Claims, ensuring all QA is completed in adherence to PIB Standards and Quality Assurance (QA) policy:
* Leading the team to deliver an efficient review process and effective training to drive improvements in Customer outcomes.
* Developing good business relationships
* Understanding and meeting our customers demands and needs
* Ensuring business awareness of Quality Assurance Polices, Broking Practices and feedback
This role sits within the 1st Line of Defence and will help drive improved customer outcomes
Responsibilities
1. Deliver QA across the Division ensuring the QA process is effective, consistent and compliant, inspiring the Quality Assurance Team to drive activity and improved customer outcomes.
2. Team supervision, review and identify development needs via regular appraisals ensuring training plans are in place and appropriate coaching is available to enable team members to be fully effective in their roles and support career development.
3. Develop and maintain...