General Information Job Title: Head of Services
Working Hours : Full time 37.Purpose : The Head of Services is an instrumental role to drive the effective delivery, growth and strategic development of Soar Beyond’s pioneering clinically and technologically driven programmes to a cross-section of clientele including NHS, Local Health Authorities and Pharmaceutical Industry.
This role has been introduced to alleviate the current directors from the day-to-day operational management so they can lead, innovate and grow the business in their strategic board-level roles. You will work closely to support and be in a position to influence Board members to ensure you can deliver operational excellence across the business service lines. Importantly, you will also be client-facing and leading our transformation and change programmes in your own key accounts keeping you aligned and connected to client and market needs.
Accountable to the Chief Operating Officer, you will have a passion for transforming healthcare delivery, a desire to grow and help others to develop to their full potential and be ready to thrive in a fast-paced organisation at the cutting-edge of innovation.
This role will be ideally suited to a senior pharmacist or healthcare leader who has held a leadership post for more than 5 years and has been involved in complex clinical service delivery.
The Head of Services will be accountable for ensuring we have a high-performing team delivering operational excellence to meet our commercial goals.
In doing so, you will lead programmes and accounts of your own across our service range and be responsible for growing, shaping and synthesising these services.
You will oversee a team which currently comprises circa 20 people (& growing) including senior Principal Consultant Pharmacists leading our programmes and a delivery team of senior project managers, clinical pharmacist writers and trainers and an administrative, project and digital support team.
Execution and delivery of projects may include the following:
i2i e-learning programmes- digital programmes and events targeted for our membership of 4,000+GP Clinical Pharmacists
Service and clinical pathway transformation programmes underpinned by our structured 4D methodology
Digital programme deployment of our SMART workforce transformation programmes to the NHS and Pharma
Market Access consultancy services to the Pharmaceutical Industry and to the NHS
Pharmaceutical Needs Assessments- commissioned by local authorities to ensure pharmacy provision meets local population-health needs.
Streamlining the effectiveness of processes, systems and teams to improve service delivery; Managing the profit and losses for the service lines
Overall programme management and account management to a cross-section of NHS, local authorities and Industry stakeholders
Understand and implement performance management strategies
Ensuring products and services are relevant to the needs of the market based on customer feedback, policy direction and market trends
o Facilitating and leading NHS/Industry training/advisory sessions
o Running change management sessions following 4D methodologies
Minimum 10 years working experience of which 5 years are at a senior leadership / director level
Healthcare sector experience of service development, management and mobilisation / change management at programme level
NHS system-level understanding of interface working - including commissioning or working in primary/ secondary care
Commercial experience of working in or with the private sector/ pharmaceutical industry
Experience of writing business cases, clinical reports, bids and proposals
Full driving licence with flexibility and willingness to travel when required
Master’s degree in pharmacy (MPharm) or equivalent
Be committed to keeping up to date with developments in the market place and the relevance to our products and services
Have a flexible working attitude, the ability to work under pressure and achieve tight deadlines
Experience of working in primary care either directly or in commissioning services
Experience of writing business cases, clinical reports and proposals
Have a sound understanding of the NHS agenda in delivering high quality, safe and effective care
Track record of identifying and mitigating risk for smooth service delivery
Recognises the roles of other colleagues within the organisation and their role to patient care/project delivery
Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, other professionals, other NHS / private organisations)
Demonstrates ability to improve quality and profitability of products and services
Management
Demonstrates understanding of the implications of national and local priorities for the team and / or service
Demonstrates ability to identify and resolve risk management issues according to policy / protocol
Follows professional and organisational policies / procedures relating to performance management
Demonstrates ability to extend boundaries of service delivery within the team
Education, Training and Development
Understands and demonstrates the characteristics of a role model to members in the team and / or service
Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from a more experienced colleague
Demonstrates self-development through continuous professional development activity
Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice
Demonstrates ability to identify where there is a gap in the evidence base to support practice
Demonstrates ability to generate evidence suitable for presentation at local level
Demonstrates ability to present data effectively in written and verbal form
The description will be open to regular review and may be amended to take into account new developments within the organisation.
Pharmaceutical Manufacturing
Employment Type Full-time