Belmont Recruitment are currently looking for an experienced Complaints Investigations Officer to join Wirral Council's Adult Social Care Team on an initial 3 month temporary contract. This is a full-time role working 36 hours per week, Monday to Friday.
Key Duties:
* To be responsible for processing, monitoring and investigating as appropriate all complaints registered under the department’s complaints procedures.
* To be responsible as required for dealing with political and other enquiries and referrals on behalf of the director of social services.
* To liaise with Social Services Managers regarding disciplinary issues arising from complaints.
* To provide information and advice to staff throughout the department on the operation of the complaints procedures and to assist staff training as and when required.
* To actively seek information from service users regarding the service they receive
* To prepare and present responses to queries from elected members as required by the Head of Branch or the Director of Adult Social Services.
* To provide written reports including the conclusions and recommendations of all investigations, advising on changes to policies, procedures and training as necessary.
* To provide quarterly reports to Branch and departmental management teams on patterns trends and outcomes of complaints.
* To provide feedback on the outcome of investigations to those with a need to know.
Requirements...