Job Description
Position: Airtime Billing System Analyst
Location: Redhill, Surrey
Reporting to: Head of Product and Airtime
Department: Airtime
What the Role is About:
As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client, including management reporting.
This role involves leading the UK Airtime Billing team, managing day-to-day airtime activities, and ensuring accurate and timely billing for customers. The manager is expected to be an expert in NIBS, INSIGHT, and third-party systems, facilitating smooth internal and external billing operations and supporting the Group's airtime processes.
Key Responsibilities:
Billing & Provisioning Management
* Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
* Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
* Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.
System & Process Expertise
1. Act as the subject matter exp...