Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a permanent basis.
In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.
The ideal candidate will have:
Experience in pet insurance; or travel, motor, or personal accident claims or similar products would be desirable but not essential.
We are seeking an experienced, professional, and diligent claims professional who has a strong understanding of customer service.
Understanding of dealing empathetically with customers.
Positive, diligent, and determined mindset with a drive to succeed and develop.
Experience within a high-volume, results-focused customer service environment.
Experience operating within a regulated industry.What you'll be doing:
* Investigations and gathering evidence to assess claims and determine liability.
* Negotiating settlements and empathetically dealing with claimants.
* Making recommendations to insurers & liaising with claimants, clients, and third parties.
* Adhere to SLAs and support in data analysis and reporting.
* Maintaining positive internal and external relationships.
Skills Required:
* Excellent communication skills.
* Ability to int...