Service Advisor - Sittingbourne, Kent
Friendly, Family-Run Business
Extensive training and professional development
Up to £35k salary
Monday to Friday
Our client is a well-established, family-run garage based in Sittingbourne with over 25 years of successful trading. We're looking for an experienced motor trade Service Advisor to join our dedicated and welcoming team.
If you're a people person with a passion for cars and excellent customer service, this could be the perfect role for you!
Our client is highly passionate about doing the right thing for customers; they want you to treat every customer and car like it is your own, so they won't be asking you to upsell unnecessarily.
Key Responsibilities:
Customer Interaction: Act as the first point of contact for customers, providing advice and guidance on vehicle servicing and repairs.
Booking Appointments: Schedule and manage service bookings, ensuring efficient use of workshop time.
Estimates & Invoicing: Provide accurate quotes for services and repairs, and handle invoicing and payment processing.
Liaising with Technicians: Communicate customer requirements and job progress with the workshop team to ensure timely and quality service.
Customer Updates: Keep customers informed of the progress of their vehicles, including any issues or additional repairs needed.
Maintaining Records: Ensure all service records and customer details are accurately logged and up to date.What We're Lo...