Customer Service Administrator 12 month contract42.5 hours£26,000 - £30,000 dependant on experience Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? I have the job for you! As a dedicated customer service administrator you will strive to ensure optimum customer service is delivered to the client, providing information on products and services, with a combined mix of administrative duties involved. This role will also suit candidates that have experience in account management or sales administration.Duties and Responsibilities:
1. Manage customer orders and queries: Handle all customer orders and inquiries with efficiency and professionalism.
2. Deliver accurate administration: Ensure precise administrative work from the initial enquiry through to completion.
3. Manage customer complaints: Address and resolve customer complaints promptly and effectively.
4. Ensure accurate documentation: File all documentation accurately on a daily basis.
5. Qualify customer needs: Improve service standards by accurately identifying customer needs and spotting opportunities for additional requirements to generate revenue.
6. Upsell products: Engage in upselling products and maintain regular contact with customers to check on further requir...