We are looking for a friendly and proactive Technical Support Specialist to join our team. You will provide day-to-day support to our users, helping them with their computers, mobile devices, printers, and other technology tools. You'll play a vital role in making sure our teams have the right technology to do their best work, whether that's troubleshooting issues, guiding users through technical problems, or helping with the installation and maintenance of hardware and software.
This is a great opportunity to be part of a supportive team where you can learn and grow in the field of IT. If you're someone who enjoys problem-solving, helping others, and working in a dynamic environment, we'd love to hear from you.
Key Responsibilities:
Provide friendly and efficient technical support to users across a range of devices including desktops, laptops, smartphones, tablets, and printers.
Resolve technical issues using Service Central, aiming to meet agreed SLAs.
Assist with asset management, ensuring accurate tracking of devices and hardware.
Support project work such as hardware and software refresh programs, helping to roll out new technologies.
Deploy, maintain, and support iOS devices for users.
Create and update technical documentation, including processes and procedures to ensure consistency and clarity.
Contribute to server and network maintenance, working with the team to ensure smooth operations.
Travel to other UK locations for on-site support...