The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.
Client Details
Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
Description
* Manage the day to day duties in accordance with agreed service levels
* Review, monitor and maintains quality controls of the teams work, providing feedback
* Identify and provide training required by the team
* Regularly assesses the performance and behavioral competencies of team members
* Reviews objectives and creates training and development plans
* Deals with customer complaints
* Continuously improves and automates administration processes
* Ensures procedures are up-to-date and fit for purpose
* Works within agreed process and payment authority levels
* Manage business practices, processes, changes and risks
* Completes administration tasks as and when required
Profile
A successful Customer Services Team Leader should have:
1. 2 years' customer service Team Leader experience (Previous financial services experience would be desirable).
2. Achieved or...