General Manager /Management Couple Award-winning Boutique Property Isle Of Wight
Circa £40,000 per annum (Joint salary) / Negotiable
Additional bonus package discussed at interview stage
Live in accommodation available as part of the package
The Company
We operate an elegant Country House, offering bed and breakfast accommodation in luxurious surroundings. This stunning building is set within it own gardens and offers jaw dropping views. Each room is individually decorated to a very high standard and is equipped with all modern conveniences.
The role
We are looking to recruit an experienced, personable and confident General Manger or Management Couple to take on this exciting opportunity. The role requires a polished professional, who appreciates the importance of excellent customer service and can lead this property forward, seizing on all business opportunities.
Ideally, we are recruiting for a management couple to take care of the commercial activity of the business including the preparation of breakfast and a partner that can focus on the general administration, housekeeping and the general upkeep of the business. It is imperative that one person must have exceptional kitchen standards and skills, including basic food hygiene certificate as a minimum.
The successful candidates will be working closely with the proprietors to carry out and maintain their exacting standards. A strong knowledge of the hospitality industry is essential as this will be a hands on role, affording you the opportunity to be the face of the business.
The key responsibilities:
Day to day running of the property, including checking guests in and out, managing advance bookings and maximising occupancy.
always ensuring the ultimate in guest satisfaction and excellent customer service.
Constantly improving the product and offering.
Ensuring adequate staffing at all times, through the preparation of rotas, training and supervision. Taking responsibility for recruitment where necessary.
Ensuring the health and safety of guests and staff at all times and being aware of any changes in legislation.
What We Are Looking For
Successful individuals will be able to demonstrate the following:
Excellent spoken and written English, with a high degree of articulation.
Excellent computer literacy skills with experience in operating computerised hotel reservation systems and accounts.
The ability to maximise room sales and revenue through adjustment of room rates, value added packages etc.
Experience in dealing with third party booking agencies.
Experience in the Hospitality industry, with a high level of guest interaction and a passion for customer service. An ability to handle complaints competently and professionally.
The ability to organise staff and to lead a small team, through training and motivation.
The efficient running of the office and back of house including ordering, and organising maintenance.
Personal Liquor Licence holder.
Ensuring the premises complies with Health and Safety legislation at all times.
Liaising with other hoteliers, accommodation providers and tourist organisations.
What Next?
If you would like to know more or you would like to apply for this opportunity pick up the phone and call me, Mark Craven, on 01983 755755.
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