IT Major Incident Manager
12 month FTC
Must be able to start by 6th January 2025
Location: Hybrid Working - Remote/2 days per week onsite in Warwickshire (not expensible)
Salary: Circa £45,000 - £55,000 Plus Jumar Benefits (Pension, Holiday, Private Medical)
Jumar is expanding their Managed Services capability; and we're recruiting for accomplished, hands on ITIL certified Major Incident Manager's at Mid-Senior level, who are Midlands based.
These are superb openings to join Jumar on a 12 month fixed term basis, due to increased customer demand in the financial services sector.
The roles will be working at our client's impressive HQ site in Warwickshire 2 days per week. Flexibility some weeks is needed and there may also be travel to Jumar offices in Birmingham from time to time. There will also be an oncall rota (7.00am - 5.00pm, 1 week in 4).
Deliverables for IT Major Incident Manager -
Deliverable 1: To manage and coordinate the response to a high priority incident including communicating with internal and external stakeholders and parties to achieve incident resolution thus maximising service availability and minimising business disruption.
Deliverable 2: Evaluate and assess available solutions to Major Incident Management and authorise and recommend preferred options in order to recover service within our client's risk parameters and business requirements.
Deliverable 3: Evaluate and review Problem r...