Rent Support Officer
Manchester, Greater Manchester
Salary: £31,500 Pa
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday (agile working arrangements in place; we're open to suggestions on working hours and are happy to consider flexible job requirements further as part of your application)
Closing date: 26th November 2024
Interview date: TBC
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to building relationships and delivering great experiences. We employ colleagues who are passionate about making a difference and take responsibility to get things done.
As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn, and grow.
We’re looking for a Rents Support Officer to ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
You’ll provide early intervention, guidance, and assistance to customers who are struggling to meet their rent and/or arrears payments, working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases. You’ll ensure all formal arrears action is justified, proportionate, and acted on appropriately in accordance with current policies and procedures in line with wider legislation.
We’re looking for those who can champion, promote, and adhere to our Customer Service Standards, working with all relevant teams to ensure the delivery of a customer-focused service, thereby attaining excellent performance standards and outcomes.
We need people who are / have:
* Experience in a similar role
* Knowledge of social housing, housing legislation, and welfare benefits
* Experience of implementing arrears recovery procedures and enforcing tenancy conditions
* Good IT abilities including Microsoft Office 365
A valid driving license, access to own vehicle, full MOT with insurance for business use is required for the role.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. We trust and support people to do their best in a role that is fulfilling and rewarding because this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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