1. Market leading business with international footprint
2. Join a busy team, have fun and grow your career
About Our Client
Our client is a leading retailer with a significant footprint in the industry. With a substantial number of employees, they consistently deliver top-tier services to their customers, making them a respected and reputable player in the retail sector.
Job Description
3. Deal with Customer Queries by telephone and email
4. Play a key role in a busy contact centre dealing with queries and complaints
5. Develop and implement case management plans.
6. Assess client needs and provide appropriate financial solutions.
7. Coordinate with various teams to ensure client satisfaction.
8. Monitor and track client progress and adjust plans as needed.
9. Ensure compliance with financial regulations and standards.
10. Maintain accurate and up-to-date client records.
11. Produce regular reports on client progress and financial status.
The Successful Applicant
A successful Personal Case Manager should have:
12. Relevant experience in a busy Customer Service/