Maintenance Service Manager - £50,000 per year
Talent 84 have a permanent vacancy for a Maintenance Service Manager to work for a specialist utilities service provider in Wakefield.
Hours of work
* 40 hours per week
* Mon Fri 8.30 am 5.00 pm
Job Purpose
To lead a maintenance planning team ensuring that customers receive the best possible service.
Reporting to the Maintenance Operations Manager duties are varied and will include:
1. Overseeing the delivery of high-volume work streams of high voltage substation and asset inspections and maintenance nationally.
2. Managing and mentoring the planning team
3. Monitoring service metrics including response times, resolution rates and customer satisfaction scores
4. Resolving customer queries
5. Resource allocation ensuring a 24/7 call out function
6. Client maintenance and inspection reports
7. Monitoring and controlling work in progress costs
8. Implementing improvement strategies
9. Implementing new services and improving existing ones to meet changing...