In preparation for a Spring 2025 opening of The New Rolex Boutique on London's iconic Bond Street, The Watches of Switzerland Group are seeking to recruit an aftersales manager to support the leadership of the showroom.
The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf making this new flagship location even more significant.
Position Overview
The After Sales Manager, will play a crucial role in assisting the Boutique/Showroom to deliver the After Sales experience to our Clients to support delivering Showroom Targets and Objectives. Building on their leadership skills, retail and product knowledge, they will be a dedicated and committed team player offering consistent support the Showroom, Repairs and Clients.
Key Accountabilities:
1. Leading and motivating your team to deliver the experience our Clients expect, improve efficiency and deliver performance against objectives, targets and KPIs
2. Lead by example, ensuring teams work collaboratively between Clients, Showroom Colleagues, Repairs and other departments to ensure Client's expectations are being managed
3. Recruitment. Performance management & coaching of colleagues, providing feedback, improvement and development opportunities
4. Ensure Stock Booking, Repairs Administration & associated documentation adhere to correct procedure, controlling the process of client's repairs from the Showroom to service provider and back again
5. Ensure your team are updating Clients throughout the repair journey, demonstrating they understand the personal value the Client places on their timepiece.
Role Requirements/Attributes
6. Experience of leading a team to deliver operational excellence, measured by KPIs and targets
7. Experience of coaching or helping others to develop and improve performance
8. Excellent planning and organisational skills
9. Demonstrate improvements to processes and operational efficiency
10. IT literate and experience of delivering administration tasks through company systems and processes
11. Experience of learning systems, processes and procedures to use them to a high standard
12. Excellent interpersonal and communication skills
13. Strong attention to detail
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
14. Holiday Purchase Scheme
15. 24/7 Employee Assistance Programme
16. 24/7 Virtual GP service
17. Share Save Scheme
18. Enjoy your Birthday Off
19. Free Wellbeing Tools
20. Generous Discount Scheme
21. Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.