Job Description
Head of Operations - SaaS
Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity.
They are a fast-growth start-up and are looking for Head of Operations to manage & mentor their high-performing Operations team whilst also collaborating with the wider leadership team to drive success across the organisation as a whole.
This is a hybrid role with three days per week in their Berkshire-based office.
Responsibilities
* Oversee & manage existing Operations team, as well as support its continued growth & recruitment
* Develop & implement new processes to support efficiency & growth within the organisation
* Collaborate with wider leadership team to drive success across the organisation as a whole
* Effectively manage third party partners & suppliers, as well as managing contracts
* Collaborate with wider business teams to ensure for streamlined processes
* Ensure for compliance across a range of business & client processes/requirements
* Act as a point of contact for incident management & escalation
The Successful Candidate
* Experience leading operations teams is essential, including mentoring, recruitment and long-term team development/progression
* Experience managing third party transport or logistics partners is ideal
* A connection to the education sector is a plus
* Commutable to their Berkshire-based office three days per week
Head of Operations Package
* Basic salary: £60,000-70,000
* Annual bonus
* Company laptop provided
* Pension options
* Monday to Friday role
* 28 days annual leave