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Job Description
Summary
M&S is evolving and it's evolving fast! As part of our ongoing transformation to deliver stores of the future, we're looking for strong, innovative and resilient leaders to inspire and influence change.
Our Team Managers are responsible for leading the majority of our colleague population and are an integral cog within the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.
One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.
What's in it for you
Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special...
* 20% Colleague discount on most things from furniture, fashion and food.
* A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we're proud of at M&S.
* Attractive annual bonus, based on company performance and personal objectives.
* 29 days holiday including bank holidays!
* Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes.
* Charity Volunteer Day - A paid day away from work to support your chosen charity.
* A very generous Defined Contribution Pension Scheme and Life Assurance.
* Every colleague at M&S has access to a fantastic range of wellbeing support - this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes.
What you'll do
Your key accountabilities will include:
* Driving a selling culture within your team.
* Consistently raising performance and capability of the team to support developing internal talent.
* Utilising and exploiting data to support operational decisions.
* Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
* Energising your team to deliver first class customer service within a fast-paced environment.
Who you are
Your skills and experience will include:
* A proven leadership track record and the ability to lead effectively through ambiguity.
* Being digitally confident with an understanding of systems and the ability to exploit them.
* Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
* Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
* Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
Everyone's welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
Key Accountabilities
* Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's.
* Supports the delivery and embedding of the business transformation plan and change initiatives for their area.
* Delivers great standards and service by setting clear expectations with store colleagues.
* Create the right culture, role modelling new digital ways of working and leadership behaviours.
* Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
* Deliver brilliant basics through the team.
* Seeks customer feedback and takes action to deliver improvement.
* Uses data and insight to improve customer instore experience, improve the operation and drive performance.
* Support the delivery of Plan A.
* Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
* Recruit for the team, ensuring new starters have a brilliant onboarding experience.
* Deliver all line management activities in line with company process and policy.
* Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
* Deliver operational excellence to maximise product availability, minimise stock and cash loss.
* Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
* Maintain a safe and legal store environment.
* Supports visual merchandising updates across all launches, events and campaigns.
Technical Skills/ Experience
* Ability to lead a team to deliver excellent customer service and KPI's across the store.
* Good working knowledge of VM principles.
* Good level of digital capability and an understanding and use of all systems.
* Good knowledge of the legal requirements across their area of accountability and the store.
* Knowledge of our people policies and managing performance within a team.
* Good communicator and listener who will inspire, share their knowledge and best practices with others.
* Ability to plan and review across the week and the month.
* Ability to deliver under pressure demonstrating resilience.
* Ability to build and maintain relationships with key stakeholders across the store and region.
* Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!
We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
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