ENABLING FUTURES
Were on the hunt for an Income Officer to join our busy income team on our mission to deliver Great Places, 'Great Services, and Great Tomorrows.
Your primary responsibility will be managing rent arrears, and proactively preventing debts from occurring or escalating.
Youll follow set policies and procedures, whilst assessing individual customers situations and needs to identify ways of adapting our services in order to achieve the best outcome.
Youll be able to demonstrate a customer-focussed attitude, the ability to work on your own initiative and prioritise your own work effectively, along with the desire to continuously improve the service.
Youll also need strong communication skills and the confidence to represent Futures at court and evictions. Due to the nature of the role a sound knowledge of the benefits system is desirable.
A full driving licence and access to a vehicle for work are essential as our service covers the Daventry and Amber Valley areas so travel will be required.
A few key points from our role profile
1. Build and maintain effective working relationships with customers, and internal and external partners such as local authorities and the DWP to develop a seamless app...