Our client provide responsive maintenance and void property works for the local Council.
Working in a call centre environment with Administrators and a Scheduler Maintenance Helpdesk Supervisor will have a flexible approach and drive to meet client KPIs.
Your primary responsibility ensuring the right information is being recorded onto the job management systems and issuing the right job information to the Tradesman and to assist with Training, coaching and developing the small team of Administrators.
Duties and responsibilities
1. The end-to-end process of delivering the perfect repair for the customer and the key responsibilities in achieving this for all the roles involved in this process.
2. Assist with recruitment, training, coaching and developing Administrators to follow the correct process.
3. Assist with Coaching and training the team to treat customers as they would expect to be treated if they were the customer themselves and be the escalation for tenant issues and queries if the tenant requests escalation themselves.
4. Manage conflict, issues, and poor performance of your team to achieve a positive outcome for the company and contract.
5. Support the contract team in ensuring all office staff are acting in a professional manner always providing excellent customer service.
6. Highlighting issues and trends to the Supervisors in relation to quality of workmanship, or task productivity where the expe...