Parts Sales Advisor – Stoke-On-Trent – Permanent Role – Automotive experience is ESSENTIAL.
Salary: £22,000-£25,000 (Depending on Experience)
Shift: Monday to Friday, 08:30-17:00
Silver Arrow require a Parts Sales Advisor for our client based in the Stoke-On-Trent area. This is a full-time and permanent position.
Your Role:
* To process any parts related enquiries giving the correct identification and information required.
* To promote parts in compliance with customer upselling guidelines.
* To assist and develop parts sales with the objective of meeting Branch Parts Targets.
* To provide 24-hour call-out as per rota.
* To assist and maintain stock room duties.
* To deputise in all areas of the parts department, as directed by the Branch Manager.
* Attend any training course as deemed necessary by the parts supervisor.
* To ensure compliance and achievement of CSI and UTP targets.
* Ensure workstation and parts departments comply with 5S programme.
* To liaise with customers and assist with any queries, keeping up with progress.
* To maintain the Parts Department standards, adhere and uphold all ISO9002 requirements.
* To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
* To undertake such other tasks as may reasonably be required.
* To enhance the image and reputation of the company whilst supporting its commercial interests.
* To comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
What we need from you:
* 1 year experience with motor vehicle parts (Commercial desired).
* Proactive approach in maintaining customer standards.
* Good telephone manner.
* Attention to detail.
* Problem-solving skills.
* Good analytical, organisational and administration skills.
Perm Benefits:
* Contribution pensions up to 8%.
* Fantastic Loan Car Scheme open to all – a new VAG group car every 6 months.
* Bonus.
* 25-day holiday with the opportunity to buy up to 5 more days.
* Full sick & holiday pay.
* Main dealer training and technical support.
* Overtime available.
* Access to fully subsidised employee assistance programme.
* Cycle to work scheme up to £3k.
* ISA saving scheme with additional contributions (subject to T’s & C’s).
* Access to Health Care Plan.
* Career development within a worldwide company.
* 18% Ducati Discount.
* Mortgage Overpayment with additional contributions (subject to T’s & C’s).
* £1000 Bonus Employee Referral Scheme (subject to T’s & C’s).
At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.
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