IT Support Engineer - O365, Exchange, Azure Active Directory, Intune
Our leading law firm client are looking to recruit an IT Support Engineer (O365, Exchange, Azure Active Directory, Intune) on a 6 months Fixed Term Contract basis to provide 1st line support for the firm, as part of the Service Support Team. The team currently comprises 5 engineers and a trainer based across two sites.
This is a great opportunity for someone at the start of their IT career, looking to get a foot in the door of an interesting and niche industry. You will work closely with the 2nd line support in the office, and there will be a good support network around you in the department to help with learning and development. There will be a lot of engagement with senior members of staff throughout the firm so good communication skills are essential.
The main responsibilities include, but will not be limited to:
1. You will be the first point of contact for any users reporting problems to the Service Desk, with a keen focus on customer service and prompt response times.
2. Log, update and close all calls received in the call logging system, whether received via telephone, email or in person.
3. Ensure the Service Desk phone is answered at all times within core support hours.
4. Carry out meeting room set ups, using AV equipment in offices.
5. Promote and nurture a customer focused and performance driven culture within the IT Departm...