Person Specification:
In this role you will be required to:
1. Build key relationships to ensure loyalty, return business and sustained trading.
2. Deliver a high level of customer service ensuring we maintain our best in class position.
3. Evaluate enquiries via telephone.
4. Produce quotations based on agreed commercial policies.
5. Follow up quotations in pursuit of orders and gaining commercial feedback, and respond accordingly.
6. Maximise all enquires/opportunities and apply added value where possible, through product and service differentiation.
7. Develop trading customers and repeat business.
8. Escalate, for support, any potential opportunity for new/repeat/contractual business, then to follow the Future One framework.
9. Make proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock).
10. Ensure maintenance of individual customer plans, development platforms and CRM files where necessary.
11. Overcome objection to the achievement of individual and shared KPIs and sales targets.
12. Grow profitability, control costs and maximise efficiency for the suite of allocated trans...