Job Description
Operations Manager
Copthorne Hotel Merry Hill-Dudley are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Operation Manager key responsibilities:
1. Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
2. Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
3. Assisting with the development of any relevant short- & long-term strategic goals
4. To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
5. Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations
6. The hotel highly values team spirit and operates on a rotating duties approach. The succe...