Customer Service / Returns Administrator
Our client is a trusted supplier of professional tools, equipment, and services to arboriculture, forestry, and environmental industries. They are dedicated to providing their clients with high-quality products and excellent customer support to meet the demands of their work in challenging outdoor environments, ensuring they have the tools they need to work safely and efficiently.
They are seeking a Customer Service / Returns Administrator to join their team. This role is crucial in supporting their commitment to outstanding customer service and efficient handling of returns, product exchanges, and warranty claims. The ideal candidate will have a high level of IT literacy, proficiency in Excel, and excellent telephone and interpersonal skills. Prior experience with using ERP software is an advantage, though training will be provided.
Key Responsibilities:
Manage warranty claims, credit notes, and product returns or exchange requests.
Arrange and track collections and liaise with manufacturers for claim submissions.
Monitor customer return authorisations (CRAs) to identify patterns and trends.
Coordinate with preferred couriers, tracking parcel delays and handling claims for any losses or damages.
Assist with answering customer calls and providing friendly, professional support.
Process customer orders accurately and efficiently when required.
Support all other aspects of customer service, ensuring enquiries and issues...