Job Overview
Away Resorts Ltd is seeking a skilled Retail Support Analyst to join its dynamic team in Hemel Hempstead. This exciting opportunity offers the chance to work with cutting-edge EPOS systems, manage retail data, and contribute to commercial objectives.
About the Role
This permanent, hybrid position requires a strong technical background, proficiency in Excel, and experience working with modern EPOS systems. As a Retail Support Analyst, you will be responsible for maintaining EPOS database design, ensuring accurate product pricing, and supporting frontline teams. You will also assist in launching new menus, stocktakes, and financial data extraction.
Key Responsibilities:
* Maintain EPOS system layouts and templates, including bar tills, table-ordering apps, and self-ordering kiosks
* Provide daily support to stakeholders and end-users, including bar and restaurant managers, and Central Support teams
* Assist in menu launches by setting up till buttons, prices, products, and recipes
* Support internal and external stocktakes by supplying data and reports
* Extract and summarise financial data from retail systems
* Summarise stock result information from both internal and external stock reports
* Support Retail payroll ratio forecasting and reporting of variance to budget
* Compile retail system data for the Finance team
Skills and Qualifications:
* Strong knowledge of food and beverage operations, with a focus on retail systems
* Proficiency in Excel and modern EPOS systems
* Accuracy and attention to detail are essential for this role
* Excellent communication skills and ability to work under pressure
* Problem-solving skills and ability to manage time effectively
What We Offer:
* A competitive salary: £45,000 - £55,000 per annum
* Bonus Scheme
* Enhanced Family Benefit
* Employee Discount Scheme - Perkbox
* Life Insurance
* Discounts on Away Resorts Holidays
* On-Park Discounts
* Awards and Recognition
Culture at Away Resorts:
We value diversity, inclusion, and equal opportunities. We welcome candidates from diverse backgrounds and strive to create an inspiring environment where everyone can grow and thrive. If you have a passion for retail operations and a drive to succeed, we encourage you to apply for this exciting opportunity.