HOPELINE247 Night Manager
Birmingham, West Midlands
We are looking to recruit a HOPELINE247 Manager to enable the delivery of an outstanding suicide prevention helpline, through the effective management of HOPELINE247 Advisers, alongside promotion and development of the service.
What you will do:
- Provide leadership, guidance, and effective line management to a team of suicide prevention advisers.
- Ensure a consistent and high-quality service is delivered through effective quality assurance processes.
- Managing staffing and resources effectively to ensure the efficient running of the helpline service.
- Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.
- Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to HOPELINE247 remit at all times.
To be successful in this role you will have:
- A proven track record of building and managing an effective team, supporting their development and managing their performance.
- Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.
- Previous successful experience of working in suicide prevention or mental health.
- Awareness of the issues ar...