Role - IT SERVICE DELIVERY MANAGER c£50k + Fully Expensed Car (or Car Allowance) + Bonus + Benefits
* PERMANENT ROLE - BASED IN BLACKBURN (SITE BASED ROLE)
* GROWING BUSINESS
* REPORTS DIRECTLY TO MD
* FULLY EXPENSED CAR + BONUS
Our client is a leader in their field. An exciting opportunity has arisen for a team player to join the them during a period of growth. They are looking for an experienced IT Service Delivery Manager who will oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience. Your role will focus on managing the service and operations teams, resolving technical issues quickly and improving service quality. You will also work with customers to understand their needs, ensuring the IT and Telecom systems operate efficiently and meet service level expectations.
This role also involves managing a number of service related vendor relationships and driving customer satisfaction through proactive support and clear communication. The person will have a blend of technical expertise and management experience with a strong IT services bias to support and improve both IT and Telecoms services.
Duties and Responsibilities
* Manage the IT and Telecoms support and operations teams, providing guidance on troubleshooting, customer service and act as an escalation point
* Oversee the day-to-day operations ensuring optimal service levels and uptime
* Act as a lead or escalation point for...