We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.
Monday to Friday 35 hours per week
Weekly shift rotations: 8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.
Job Summary and Responsibilities
* Responsible for answering incoming call from customers - providing product information, account opening services as well as account servicing and supporting our customers
* Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
* Responsible for the day to day coverage of customer account maintenence processes
* Builds rapport with our customers to resolve service issues
* Recognises that quality is measured through call recordings and case auditing
* Communicates professionally and regularly with customers, leadership and peers on status of accounts escalations in accordance with established standards
* Has an understanding od Operational Risks
* Complete ongoing compliance and remedial training as scheduled
* Proactively identifies any new issues
* Participates in projects to drive operational excellence
Skills
1. Good interpersonal skills
2. Good problem...