1. Senior Care Coordinator - Wokingham - Permanent
2. This is a Senior Care Coordinator role based in Wokingham
About Our Client
This is a leading company in the healthcare industry employing over 5000 people. They have a strong presence in Wokingham and are committed to providing outstanding care services with a focus on quality, compassion and efficiency.
Job Description
3. Lead on the ongoing management of your caseload of packages with an in-depth understanding of your area; know your client and carers to ensure an expert approach to filling packages and the hours of care required.
4. Schedule a consistent and quality focused rota of carers for your packages to meet the needs of the client.
5. Utilise the internal system to allocate and coordinate carers and ensure all clients' required hours are met and tracked on the system.
6. Utilise the system to report on KPIs such as hours filled, pro-actively contribute to increasing filled hours of care, through carer capacity and/or working with the compliance and talent team.
7. Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
8. Conduct phone observations and supervisions with carers, checking in on well-being and performance, and with the support of Seniors and the Operations Manager manage any risks and performance issues.
9. Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
10. Collaborate with the talent team to jointly schedule the "meet and greet" for new careers and the client, act as the conduit between the client and carer for a successful placement.
11. Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers Lead on internal collaboration and effective ways of working with the compliance, training and plans.
12. Act as a point of escalation to the care coordinators with a confident approach in supporting solutions.
13. Take the lead on new care package mobilisations
14. Motivated by managing a small team of 2 care coordinators, with a coaching management style. Ensure industry and company policies and procedures are followed by the wider team.
The Successful Applicant
A successful Senior Care Coordinator should have:
15. Strong experience gained in a care/health environment, ideally in a senior support or co-ordination capacity.
16. Strong rota management experience with the ability to provide resourcing solutions to issues.
17. Good people management
18. Experience in providing high-level customer service, ensuring enquiries are handled with a polite and informative approach.
19. Excellent communication style, with a confident phone approach that develops trust and understanding.
20. Comfortable and confident communicating with customers, their families and other care professionals.
21. Excellent communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to carers, clients and to the team alike.
22. You remain calm and professional when handling resource allocation and handling queries.
23. Have enthusiasm in busy periods and ability to work in a team
What's on Offer
24. A competitive salary of approximately £28,000 - £35,000 per annum.
25. Opportunity to work in a rewarding role in the healthcare industry.
26. Regular professional development and training opportunities.
27. A positive and supportive work environment.
Please note, this role is 5 days office based with car parking on site.