CRM Manager | Hybrid - Manchester / Remote | £45-50k + Benefits
Are you passionate about crafting customer experiences that truly resonate? Do you thrive on using data to make meaningful connections and keep customers coming back for more? If you're a driven CRM expert looking to make your mark in a fast-paced, forward-thinking industry, this is the role for you.
About the Role:We're offering an exciting opportunity to join one of our clients in the fashion retail space as the new CRM Manager, where you'll be at the heart of our customer engagement strategy. You'll design, implement, and optimise retention campaigns across multiple channels, ensuring every interaction is meaningful, impactful, and aligns with the brand. This is your chance to make a real difference and elevate the CRM strategy to the next level.
What You'll Do:As CRM Manager, your day-to-day responsibilities will include:
1. Campaign Ownership: Plan, execute, and fine-tune multi-channel retention campaigns (email, SMS, push notifications) to boost player engagement and minimise churn.
2. Data-Driven Insight: Use analytics to monitor performance, track customer behaviours, and adjust strategies to drive results. Your work will be crucial to shaping the retention approach.
3. Collaborate & Lead: Work closely with the wider marketing team to ensu...