Company descriptionJob Title: Fraud AdvisorLocation: Newcastle - Hybrid Employment Type: Full-Time/ PermanentSalary: £25,538 + 10% BonusHours: Monday-FridayAA SummaryAssuming The AA is just about roadside help? There’s more to us than meets the eye.The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?#LI-THEAA #LI-HybridThis is the jobAs a Fraud Advisor, your primary responsibility is to minimise the impact of fraud on the business by employing various systems and techniques to proactively identify and monitor cases of concern, taking appropriate action when necessary. You will adhere to the guidelines established by the business, aligning with its risk appetite. Additionally, you will ensure that the appropriate outcomes are embedded in the culture of the AA, working in accordance with the Insurance values of Ease of Doing Business, People 1st, Innovation, and Collaboration.What will I be doing? Accurately draft and prepare Police Witness Statements for signature by an authorised employee, in accordance with DPA and Business standards.Undertake investigations and take appropriate action on identified or alleged fraudulent activity.Complete thorough and accurate “5x5x5” Fraud Intelligence reports for use by Internal, Insurer, IFIG, IFB, and Law Enforcement bodies on identified major fraud rings/scams.Cover Fraud Inbound Telephone Lines to maintain business telephone standards.Perform administration tasks within the team, including updating blocking lists and submitting evidence to the Iovation System.Handle general fraud duties, including managing worklists in the Fraud Management System and responding to incoming queries via email and Yammer.Liaise with Law Enforcement Bodies (Police, SOCA, IFED, Military Police) on AA-linked enquiries, adhering to DPA/GDPR guidelines.Make decisions during Police roadside stops on whether vehicles are insured, and determine if vehicles should be confiscated or allowed to continue their journey.Review daily new business for motor insurance and sales to decide on immediate cancellation/void, validation, or continuation.Liaise with AA Patrols and Contact Centre on “call outs” with potential fraud links, making ultimate decisions on service refusal, cover cancellation, or continuation.Prepare and distribute Fraud Reports for interested third parties (including insurers and aggregators).Upload evidence to both Iovation and internal blocking lists.Represent AA at intelligence forums and workshops on fraud.Accompany the Head/Manager of the Fraud Team to external third-party visits and demonstrate for visits to the Fraud Team.What do I need?Proven experience in a similar role within a regulated environment, with strong negotiation, influencing, and persuasion skills.Excellent communication skills, both over the telephone and in writing.High level of computer literacy.Strong problem-solving and analytical abilities.Capable of working independently without constant supervision.Awareness of anti-fraud measures.Customer service-oriented with the ability to build rapport with both customers and internal contacts.Additional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.