We are on the lookout for skilled and seasoned experts responsible for handling Insurance Claims with our Haulage and Motor Trade clients. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.
You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects.
Responsibilities:
1. You will be managing Commercial Claims ensuring service standards are met and/or exceeded
2. Keep an efficient diary system for all claims, ensuring claims are chased as required
3. Develop and maintain a full understanding of Acturis
4. As required, provide the broking department and clients with claims information and reports as required
5. Ensure complexed claims are handled as per the group procedures
6. Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
7. Produce claims MI/claims reports when required
8. Attend client meetings and present claims informatio...