Service desk Coordinator - FM Service Provider - Central London - Up to £34,000 per annum Are you looking for a new challenge in Central London? Do you have experience scheduling operatives diaries within FM? CBW is currently recruiting for a Service desk Coordinator. The Service Desk Coordinator will have responsibility for the overall process to ensure that all aspects of production are operating as effectively as possible.
Details/Hours of work
Monday to Friday
08:30am to 17:00pm
Permanent position
Office based in Central London
Up to £34,000 per annum Key duties & Responsibilities
Service Desk Coordinator (Water) will be reporting into the Head of Water Treatment
Responsible for planning and scheduling engineers’ workload/diaries by allocating jobs and re-arranging engineers jobs on a reactive basis
You will also be responsible for liaising with our customers via email and phone, ensuring our high level of professionalism is consistently maintained
Be responsible for maintaining a portfolio of clients
Organising works in line with client’s defect trackers & KPI’s
Data logging and reviewing of our CAFM system
Uphold high levels of communication with the client, responding to queries and requests in a timely manner.
Aid in the management of permits, RAMS and health and safety documents as per work requirements
Ensure all service records are recorded accurately, with all r...