As a Key Account Manager, you will play a critical role in managing and growing key client relationships. You will act as the main point of contact for clients, ensuring their needs are met, and collaborating closely with internal teams to deliver projects on time and to the highest standards. Your goal will be to strengthen client trust, grow revenue, and ensure exceptional service delivery across all touch points.
Key Responsibilities:
1. Client Relationship Management: Serve as the primary contact for key accounts, fostering long-term relationships and trust with clients.
2. Quotations & Orders: Manage the entire quoting process, including chasing quotes, obtaining orders, and addressing rejections (while noting reasons for rejection).
3. Project Oversight: Track all work in progress (WIP) to ensure smooth delivery within KPIs and agreed deadlines, working closely with operations and other teams.
4. Revenue Growth: Identify opportunities to up sell and expand the scope of services offered to clients, maximising revenue and growing the business.
5. Contract Management: Ensure all maintenance contracts are accurate on the system, including correct pricing and regimes, while monitoring renewal time lines.
6. Reports & Analysis: Provide regular reports on key metrics such as work volumes, SLA perf...