Are you passionate about leading a team to deliver outstanding customer service in a fast-paced retail and catering environment? If you thrive in hands-on roles, have a knack for problem-solving, and love empowering a team to exceed expectations, this might be the perfect opportunity for you.
As a Greggs Shop Manager at UWE Bristol, you’ll lead by example, ensuring operational excellence while developing a high-performing team. Your role will be centred around creating an inviting, efficient, and customer-focused shop experience by adhering to Greggs' core values and operational standards. You'll manage a young and enthusiastic team who are eager to learn and develop, and you’ll play a pivotal role in mentoring and scheduling them effectively. The position offers you the chance to lead confidently, inspire resilience, and manage day-to-day operations, including rostering in a way that balances your team members' availability.
What you’ll do:
* Deliver a fast and friendly customer service by putting the customer at the centre of all store operations.
* Develop a high performing team focused on delivering a fast & friendly customer experience.
* Achieve consistently high standards to meet customers’ expectations.
* Deliver relevant added-value to customers to increase sales.
* Maximise profit through effective cost control.
What you bring:
* Proven experience of leading a team within a service environment.
* Proven experience of managing operations within a catering service.
* Ability to communicate effectively with team members and line manager.
* Experience of delivering relevant training, using company guidelines.
* Understanding of relevant Health & Safety, Employment and other legislative requirements.
* Experience of implementation and adherence to HACCP.
* Experience dealing with branded outlets is desirable.
* Strong attention to detail and adherence to standards.
* Ability to deal with stressful situations with a flexible approach to the role.
* Analyse problems, develop opportunities and implement innovative solutions.
Bring your catering expertise, customer-focused attitude, and readiness to lead in a role where every day brings new challenges and rewarding achievements. Join us to make a real impact from January 2025!
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Location: University of the West of England, Frenchay Campus, Coldharbour Lane, Bristol, United Kingdom.
#J-18808-Ljbffr