About Our Client
A global and leading logistics organisation based in Kilburn, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.
Job Description
* Handle major customer accounts
* Liaise with Clients and internal departments to meet expectations and update job information sufficiently and in a timely manner
* Timely and accurate processing of all shipments to meet legislative and client requirements
* Monitor and reconcile shipping line issues.
* Coordinate and assist in creating Client implementation plans including, Completing SOPs to meet clients' requirements, liaising with CRM and other department to deliver information management requirements; maintain contact with relevant stakeholders
* Promoting excellence through efficiency, safety, and maintaining legal compliance matters
* Adhere to Chain of Responsibility regulations for goods movement.
Skills & Experience
* Experience in freight forwarding with operations and/or customer service experience is desirable.
* Knowledgeable about freight forwarding requirements, markets, and regulations is an advantage.
* Excellent communication abilities for interactions with department managers, suppliers, clients, and vendors.
* Possesses a methodical, organised, and detail-oriented approach while meeting time requirements.
* Results-oriented and resilient, focused on achieving desired outcomes.
* Strong planning and analytical skills.
* Proficiency in Microsoft Suite.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders. The working environment a collaborative one where team spirit and open, honest communication is encouraged.