Recently awarded
Aberdeen City & Shire Hospitality Employer of the Year, as well as 2
Michelin Keys, and rated number 1 by Conde Naste Readers’ Choice, The Fife Arms
Hotel, located in the village of Braemar in the heart of the Cairngorms
National Park, is recruiting an experienced Reservationist to join
the team!
We
are looking for an enthusiastic individual with a similar level experience and
a passion for excellent hospitality and a desire to develop your skills. You’ll
be delivering the utmost quality of service exceeding the expectation of our
guest experience in every aspect of their stay so that they leave us feeling
enriched and engaged in our ethos as well as well as meeting our sales targets.
As a
Reservationist you will be responsible for:
* Taking reservations enquiries and making bookings
for hotel rooms and restaurants.
* Maximising rooms revenue through the conversion of
telephone calls into sales.
* Working cohesively with the Ghillie (concierge)
team to maximise internal sales and enhance guest experience at every
touchpoint within the hotel.
* Actively contribute to achieve the Room Revenue and
Overall Revenue targets of the hotel and contribute with creative ideas.
* Achieving targeted goals in the LQA Hotel Mystery
Shopping calls.
* Ensuring reservations meet the property standards in
terms of accuracy of data and guest satisfaction.
* Ensuring that all enquiries are answered as soon as
possible, ideally within the same day of being received by phone or email and
no later than 24 hours.
* Ensuring that pre-arrival checks are carried out as
per the operating procedures.
* Having complete knowledge of facilities, room
rates, promotions, and hours of operation so that you can positively approach
bedroom, guest activities/experiences, and F&B outlet sales opportunities.
* Working closely with Reception to ensure the flow
of communications between Reservations and Front Office is seamless.
You’ll
be surrounded by a team with a creative flair and a passion for fresh food and
brilliant service with a desired to learn and grow. All striving to go beyond
for guests, our team, and the community.
Our
successful Reservationist will have:
* Proven
experience from within a similar luxury hospitality environment.
* Previous experience with Opera Cloud.
* The enthusiasm and willingness to learn.
* Initiative, emotional
intelligence and strong communication and organisation skills.
* The ability to work under
pressure.
* A passion and ambition to
deliver exceptional experiences
What’s in it for you?
* 30 days
holiday
* Free annual guest
experience for you and a plus one
* Enhanced pension
scheme
* Free food and drinks
whilst on shift
* Generous Artfarm-wide
discounts including our properties in Somerset, Scottish Highlands,
London, Los Angeles and Menorca!
* Amazing sports and
social events led by local social committees
* Life Assurance
* Health benefits
including a health cash plan
* Employee Assistance
Programme
* Career development
opportunities tailored around your aspirations and goals
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality
company founded by Iwan and Manuela Wirth. Renowned for developing and
reinventing distinctive sites including the award-winning Fife Arms Hotel in
Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley
Public House & Mount Street Restaurant in Mayfair, London, Manuela
restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and Durslade
Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely
brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses
46 beautifully appointed bedrooms - each one a homage to place, person, or
event with links to the area along with the stunning Albamhor Spa and some of
the most unique event spaces. Dining experiences extend to the Clunie Dining
Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving
up local beers and firm Scottish favourites, Bertie’s our glamorous and elegant
Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our more relaxed Drawing Room
– all of which celebrate the best in local ingredients and are expertly
prepared by our dedicated culinary team.
Want to join the family? Apply today!