Job Description
You will be working for a Top 50 global freight forwarder, with 97 offices in 25 countries, providing access to logistics professionals worldwide. We leverage enthusiasm, experience and resources to reduce costs, improve product availability and increase responsiveness throughout our client's global supply chains.
Reporting directly to the Shift Manager the successful individual will be responsible for supporting the management team in delivering the operation in an effective manner to satisfy the needs of the customer and to the standard and timescales required. This is a highly autonomous and fast paced role in a demanding team environment so flexibility, attention to detail and motivation is required.
Job Purpose:
To manage staff members to ensure the operations align with the vision of the company and our customer SLA, managing the customer service aspect of the site operations and step in to resolve issues promptly to prevent/limit service failure and promoting the goals of the organisation daily with each employee, while optimising and improving the bottom line.
Duties:
1. Day to day running of the contract operation, including the line management and development of the team.
2. Create and maintain KPI and management reports to demonstrate operational performance and efficiencies.
3. Oversee all processes and procedures ...